Returns and warranty

You may request an exchange or return of a standard item of satisfactory quality within fourteen calendar days of handover, provided its appearance, properties, seals, labels and proof of purchase are retained, unless the law provides an exception.

Items made, engraved or altered to individual specifications may be excluded from satisfactory-quality returns where applicable law permits.

Do not wear the piece further or attempt repairs yourself. Send the order number, a description of the issue and photographs to sales@emine.store. After assessment, the Seller will offer the remedy required by law, such as repair, replacement, a proportionate price reduction or refund, where applicable.

1. Email sales@emine.store or call +86 191 9559 1407. 2. Provide your name, telephone number, order number, item and reason for contacting us. 3. Wait for confirmation of the return address and shipping method. 4. Pack the piece with its included items and available proof of purchase.

Responsibility for shipping costs depends on the reason for return and applicable law. Do not send jewellery before agreeing the route and recipient.

Normal signs of wear, mechanical damage, surface changes caused by chemicals and damage following unauthorised repair are assessed separately and may not be manufacturing defects. Warranty terms do not limit the Buyer’s mandatory rights.