Here to help
We can help with jewellery, orders, payment, delivery, returns and warranty enquiries.
Help us help you sooner
For an existing order, please include the order number, the buyer’s name and the telephone number used at checkout. For a quality enquiry, include photographs of the piece and its packaging where possible.
You can contact us by telephone or email. Response times depend on the channel and time zone, but every enquiry is recorded and passed to the person responsible.
Complaints and returns
Send a complaint to sales@emine.store or to the seller’s registered address. Include your contact details, the nature of your enquiry, your order number and the resolution you are seeking. We respond within the period required by applicable law.
Our Terms of Sale explain the conditions of purchase. Our Privacy Policy explains how we handle personal data.